In today’s commercial landscape, having efficient communication isn’t merely a convenience, it has become a competitive advantage. The ability to connect, and communicate seamlessly and reliably enables teams, customers, partners, and systems to work more productively, enhances customer satisfaction, and ultimately can increase your organization’s growth trajectory. Asterisk is the most widely used open-source communication software in the world and is capable of empowering you to build powerful, fully customizable telephony systems.
With the help of experts from a seasoned asterisk development company, Asterisk can become the basis for a communication infrastructure that is scalable, secure, and future proof.
1. Cost Effective Without Sacrifices
The most obvious reason one would choose asterisk is that it is cost-effective. Unlike legacy telephony systems that rely on costly licensing, and expensive proprietary hardware, Asterisk is open source and completely free. The only area of investment that you can incur is the setup, custom development, and on-going maintenance, all of which a trustworthy asterisk development service can easily accomplish. For organizations committed to reducing operational expenses without sacrificing features or functionality, Asterisk is an excellent option.
2. High Level of Customization
Asterisk is not a cookie cutter solution. Asterisk is a framework that is malleable, and developers can mold it into a communication system that satisfies the needs of any organization. Whether you require complex call flows, tailored IVR menus, or even custom routing protocols like Ring groups or hunting protocols assigned to each area of the business, Asterisk provides granular control over every aspect of your communication infrastructure. Every organization will benefit from the unrivalled alignment of workflows to their telephony system, which can only be facilitated with professional asterisk development services.
3. Fully-Featured Communication Platform
Asterisk natively includes all common communication features an organization would expect to see in a fully functioning telephony system, including voicemail, call transfer, call recording, auto-attendants, conferencing, call queues, etc. Furthermore, it supports most of the popular VoIP protocols (SIP and IAX), both of which provide more versatility in deployment. Even though Asterisk includes a wide variety of features, it can still be modified or extended to meet specific use cases with the implementation of support from an asterisk development service provider. Regardless of which department utilizes the Asterisk platform, every member of the organization benefits from consistent, high quality communication.
4. Scalable for Growth
Asterisk is fundamentally scalable. This is particularly convenient for organizations who are experiencing rapid growth. Whether the organization has five users or 500, the infrastructure can easily scale without extensive reconfiguration, redirection of resources or a complete overhaul of the system. The modular nature of the Asterisk platform allows users, extensions, and features to be added anytime without conflating operations. An experienced asterisk development company can make sure that the organization’s unique infrastructure is built with scalability in mind to support change commensurate with its evolution.
5. Seamlessly Integration Capabilities
In a digitally connected world, it does not make sense to keep your phone system on an island. Asterisk can integrate with other software applications easily with APIs and third-party modules. The possibilities are endless with respect to connecting to CRM systems, helpdesk applications, and internal departmental tools to improve overall functionality, and responsiveness. A dedicated asterisk development service can help the organization capitalize on these integrations to automate workflows, and develop business intelligence based on said integrations.
6. Enhanced Security and Control
One of the biggest concerns for any operation is security. This concern is amplified in communication systems where data flows that include sensitive data are transmitted. Some of the security features that Asterisk provides are encrypted SIP connections, firewall configurations, user authentication, and call logs/monitoring. Asterisk development companies can implement these security features so they meet the legal and regulatory standards for your particular industry, and should help you implement/verify safe and compliant data and communications practices.
7. Supports Remote/Dispersed Work
The economy is increasingly shifting the culture of the work environment towards remote or hybrid. Communication systems need to support remote work in a manner that is mobile/flexible and still drives efficiency. Asterisk provides a means for your employees to ‘work from anywhere’ using softphones, mobile applications, or IP enabled devices. Asterisk can facilitate virtual extensions, voicemail-to-email features, and mobile routing capabilities. As a centralized communication experience can be achieved no matter where your employees are located, or how they choose to connect (with support from custom asterisk development) your organization can achieve the performance and reliability you desire.
8. Improved Customer Communication Experience
Asterisk provides a framework for custom and efficient call flows, interactive voice responses (IVR), and dynamic rules for routing customer inquiries. You will have the opportunity to increase customer satisfaction by improving call handling processes, wait times, and re-allocating call handling resources. You will also have access to performance data, queue statistics, call quality review, and overall trends to improve your customer communication experience. When provided with Asterisk development services, these functions will align with your communication goals and service expectations.
9. Open-Source and Community Support
Asterisk’s open-source nature is one of its greatest advantages. Asterisk is continuously being updated, maintained, and improved by a large community of developers from all around the world. There is no reliance on one vendor or developer community for innovation or support. Businesses working with a qualified asterisk development company can take advantage of the open-source experience, with the knowledge that their open-source instantiation is stable enterprise-level, supported by a development resource to help customize what can often be a more-complicated implementation without services and support of an experienced asterisk development company.
10. Freedom from Vendor Lock-In
Asterisk provides its users with complete ownership and management of the infrastructure to run the telecommunications for their organization. Commercial PBX systems typically lock their users into contracts with vendor limitations for customization and startup costs. Asterisk allows businesses to have far more flexibility with their infrastructure, providing the means for your organization to change vendors, locate to different hosting environments, or fundamentally change/re-design your system without a 3rd-party judgment. Supported by experienced Asterisk development services, your organization can achieve flexibility and long-term cost efficiency while becoming an owner of its telecommunications system with continuous performance optimization and guidance.
Conclusion
Asterisk offers more than a low-cost replacement for proprietary communication systems; it offers the opportunity to develop a communications infrastructure that is scalable, secure and capable of delivering meaningful attribution. Asterisk’s open-source development, rich-features, wide ranging integrator compatibility and flexibility are unique for forward-looking businesses. However, to maximize Asterisk potential within any business, an experienced asterisk developer that understands how to align technology with corporate strategy is essential.
Organizations will benefit from engaging with a partner offering end-to-end asterisk development services, guaranteeing the ability to implement systems that yield higher performance, lower costs and empower employees and customers. An experienced development team will foster your Asterisk development from planning through continuous support to ensure the best return on their investment.
About to Change Your Business Communication?
Sheerbit is a top asterisk development company that provides ultimate customized and scalable Asterisk solutions for small, medium, and large businesses alike. Whether you are deploying a completely new PBX or revolutionizing an old one, our team can build, fortify, and enhance your asterisk solution to handle today and accommodate tomorrow’s growth.
