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Sheerbit Technologies logo
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AI-Powered Cloud Contact Center Software for Growing Businesses

Boost agent productivity by 300% while delivering exceptional customer experiences through our comprehensive cloud contact center platform. From predictive dialers to real-time analytics, everything you need to scale customer operations efficiently.

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Call Center Solution
  • Setup in 30 minutes, not 30 days - Start making productive calls immediately
  • Enterprise-grade features at small business pricing
  • 99.9% uptime guarantee with 24/7 support

Build a future-ready contact center with Sheerbit

Sheerbit’s Call Center Solution empowers businesses with custom-built VoIP and cloud telephony systems that enable intelligent call routing, real-time analytics, CRM integration, and multi-channel support to ensuring smarter, faster, and more secure customer communication.

Admin Dashboard

Complete Dialer Portfolio

Unlike competitors offering single solutions, Sheerbit provides 6 specialized dialer types optimized for every campaign scenario and compliance requirement.

Native Ticketing Integration

No context switching required - complete customer service workflows from initial call through resolution tracking, all in one platform.

Built-in WebRTC Technology

Eliminate phone system complexity - agents make calls directly from any web browser with enterprise-grade voice quality and automatic call recording.

Advanced Skill-Based Routing

Intelligent call distribution considers agent skills, customer history, and campaign priorities simultaneously for personalized experiences.

Core Features That Drive Results

Everything you need to transform your customer conversations into revenue growth

Predictive Dialers

AI-powered call timing optimization that maximizes agent productivity while maintaining compliance.

  • Increase agent talk time by 300% with AI-powered call timing optimization
  • Compliance-ready algorithms maintain proper connect rates
  • Real-time adjustments based on agent availability and answer rates

Preview Dialers

Review customer information before dialing for personalized, high-value conversations.

  • Review customer information before dialing for personalized conversations
  • Perfect for high-value accounts and complex sales processes
  • Integrated CRM data display with call history

Progressive Dialers

Automatic dialing with guaranteed agent availability for every connected call.

  • Automatic dialing with guaranteed agent availability for every connected call
  • Ideal for mixed inbound/outbound operations
  • Eliminates customer wait time while maintaining compliance

Promotional Dialers

Broadcast messaging capabilities for marketing campaigns with compliance tracking.
  • Broadcast messaging capabilities for marketing campaigns
  • Automated message delivery with callback options
  • Compliance tracking for promotional regulations

Auto Dialers

Streamlined outbound calling with customizable workflows and automation.
  • Streamlined outbound calling with customizable call flows
  • Automated voicemail detection and message delivery
  • Campaign-specific scripts and call dispositions

Manual Dialers

Complete agent control for sensitive or complex customer interactions.
  • Complete agent control for sensitive or complex interactions
  • Integrated contact management and note-taking
  • Perfect for executive communications and VIP customers

Live Performance Dashboard

Monitor 50+ KPIs in real-time with customizable dashboards and automated alerts.
  • Monitor 50+ KPIs in real-time including agent performance, campaign metrics, and queue statistics
  • Customizable dashboards for different user roles
  • Automated alerts for performance thresholds

Campaign Analytics

Track ROI and conversion rates with detailed analysis and optimization recommendations.
  • Track ROI and conversion rates across all campaigns
  • A/B testing capabilities for scripts and timing
  • Detailed call outcome analysis and optimization recommendations

Agent Performance Management

Individual and team scorecards with gamification and coaching opportunities.
  • Individual and team scorecards with gamification elements
  • Real-time coaching opportunities identification
  • Performance trend analysis and improvement tracking

Third-Party CRM Integration

Native connectors for 20+ popular CRMs with bi-directional data synchronization.
  • Native connectors for 20+ popular CRMs including Salesforce, HubSpot, Pipedrive
  • Automatic screen pop with complete customer history
  • Bi-directional data synchronization for leads and call outcomes
  • Custom API integration for proprietary systems

WhatsApp Business Integration

Omnichannel conversations combining voice and messaging with unified history.
  • Omnichannel conversations combining voice and messaging
  • Automated WhatsApp responses with agent escalation
  • Conversation history synchronization across channels
  • Bulk messaging capabilities for customer notifications

Built-In WebRTC Phone System

Browser-based calling with HD voice quality and advanced call features.
  • No additional software or hardware required - make calls directly from web browser
  • HD voice quality with automatic network optimization
  • Cross-platform compatibility (Windows, Mac, Linux, mobile)
  • Automatic call recording with searchable transcription

DID Management

Unlimited local and toll-free numbers with instant provisioning and advanced routing.
  • Unlimited local and toll-free numbers with instant provisioning
  • Geographic number selection for local presence
  • Number porting from existing providers
  • Advanced call routing and failover options

ACD Management

Intelligent call distribution with real-time queue management and SLA monitoring.
  • Intelligent call routing based on agent skills, availability, and priority
  • Real-time queue management with dynamic adjustments
  • Service level agreement (SLA) monitoring and optimization
  • Historical data analysis for staffing optimization

Agent Account Management

Role-based access control with hierarchical team structures and scheduling.
  • Role-based access control with granular permissions
  • Hierarchical team structures with reporting relationships
  • Automated scheduling and shift management
  • Performance-based access to advanced features

See How It Works: Key Tools & Interfaces in Action

Admin Agents
Admin call recordings
Admin Campaign
Admin CC queue
Admin Confference
Admin Dashboard
Admin IVR
Admin repors
Admin ring groups
Admin system recordings
Admin Time condition
Agent calendar with dial pad
Agent call history
Agent Chat
Agent Dashboard
Agent phonebook
Agent Whatsapp
CC settings and language
super admin disposition
Super admin firewall
super admin invoice
super admin trunks
Super admin
Admin Confference
Admin Confference
Admin CC queue
Admin Campaign
Admin call recordings
Admin Agents
Admin Dashboard
Admin IVR
Admin repors
Admin ring groups
Admin system recordings
Admin Time condition
Agent Whatsapp
Agent phonebook
Agent Dashboard
Agent Chat
Agent call history
Agent calendar with dial pad
CC settings and language
super admin disposition
Super admin firewall
super admin invoice
super admin trunks
Super admin
Testimonial

Client Success Stories

TechStart Solutions 250% Productivity Increase

"Sheerbit's predictive dialer transformed our sales process. Our agents went from 40 calls per day to 100+ calls, with a 35% improvement in connection rates. The CRM integration eliminated manual data entry completely."

  • 250% increase in daily calls per agent
  • 35% improvement in connection rates
  • 60% reduction in manual data entry time
  • 45 days to achieve ROI

Healthcare Plus Seamless Patient Engagement

"The callback feature and skill-based routing ensure patients always reach the right specialist. Our patient satisfaction scores increased 40% while reducing average wait times by 3 minutes."

  • 40% increase in patient satisfaction scores
  • 3 min reduction in average wait times
  • 85% callback success rate for patient follow-ups
  • 25% increase in appointment scheduling efficiency

E-commerce Growth Co Omnichannel Support

"WhatsApp integration was a game-changer for our customer support. We now handle 300+ customer conversations daily across voice and messaging, with complete conversation history."

  • 300% increase in daily customer interactions
  • 50% reduction in average resolution time
  • 90% customer satisfaction across all channels
  • 40% increase in support team efficiency

How Sheerbit Works

Get up and running in minutes, not months. Our streamlined process gets you making productive calls immediately.

Quick Setup (30 Minutes)

Get started immediately with our guided setup wizard and intelligent configuration.

  1. Instant account activation with guided setup wizard
  2. Import existing contacts from CRM or spreadsheet
  3. Configure dialer settings based on your campaign needs
  4. Add team members with role-based permissions

Agent Onboarding (Same Day)

No software installation required. Your team can start immediately with browser-based access.

  1. Browser-based access – no software installation required
  2. Interactive training modules for platform familiarity
  3. Practice campaigns with sample data Live support during initial setup

Campaign Launch (Immediate)

Launch your first campaign with intelligent optimization and real-time monitoring.

  1. Choose optimal dialer type for your campaign goals
  2. Upload contact lists with automatic data validation
  3. Set calling schedules with time zone optimization
  4. Launch campaigns with real-time monitoring

Performance Optimization (Ongoing)

Continuous improvement with AI-driven insights and automated optimization recommendations.

  1. Real-time analytics with improvement recommendations
  2. A/B testing for scripts and timing optimization
  3. Automated reporting for stakeholder updates
  4. Continuous platform enhancements with regular updates

Simple, Transparent Pricing

Choose the plan that fits your business needs. No setup fees, no long-term contracts.

Enterprise Plan

Custom/pricing

For Large Operations

  • Everything in Professional Plan
  • Dedicated account manager and implementation support
  • Custom integrations and API development
  • Advanced security and compliance features
  • 24/7 phone support with 1-hour response SLA
  • Custom training and onboarding
  • Multi-tenant architecture for agencies
  • Custom reporting and analytics

Need a Custom Quote?

Let’s Build Your Perfect Plan.






    Real Clients. Real Results.

    Hear how businesses like yours scaled faster with us.

    Let’s Build Something Powerful Together

    Looking to develop next-gen communication solutions? Sheerbit specializes in custom VoIP development, WebRTC applications, Asterisk and FreeSWITCH integration, OpenSIPS/Kamailio solutions, SIP trunking, MVNO platforms, and telecom API development.

    Ready to discuss your project?

    Fill out the form below and our experts will connect with you within 24 hours.






      Our Locations

      C-1105, Ganesh Glory 11, Jagatpur Rd, Ahmedabad, 382470, Gujarat (India)

      4130 235th PL SE ,Bothell WA, 98021(USA)

      Mail Address

      Info@sheerbit.com

      Phone Number

      +91 78744 65967

      We work with a passion of taking challenges and creating new ones in advertising sector.

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      Services

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