AI-Powered Cloud Contact Center Software for Growing Businesses
Boost agent productivity by 300% while delivering exceptional customer experiences through our comprehensive cloud contact center platform. From predictive dialers to real-time analytics, everything you need to scale customer operations efficiently.
- Setup in 30 minutes, not 30 days - Start making productive calls immediately
- Enterprise-grade features at small business pricing
- 99.9% uptime guarantee with 24/7 support
Build a future-ready contact center with Sheerbit
Sheerbit’s Call Center Solution empowers businesses with custom-built VoIP and cloud telephony systems that enable intelligent call routing, real-time analytics, CRM integration, and multi-channel support to ensuring smarter, faster, and more secure customer communication.
Complete Dialer Portfolio
Unlike competitors offering single solutions, Sheerbit provides 6 specialized dialer types optimized for every campaign scenario and compliance requirement.
Native Ticketing Integration
No context switching required - complete customer service workflows from initial call through resolution tracking, all in one platform.
Built-in WebRTC Technology
Eliminate phone system complexity - agents make calls directly from any web browser with enterprise-grade voice quality and automatic call recording.
Advanced Skill-Based Routing
Intelligent call distribution considers agent skills, customer history, and campaign priorities simultaneously for personalized experiences.
Core Features That Drive Results
Everything you need to transform your customer conversations into revenue growth
Predictive Dialers
AI-powered call timing optimization that maximizes agent productivity while maintaining compliance.
- Increase agent talk time by 300% with AI-powered call timing optimization
- Compliance-ready algorithms maintain proper connect rates
- Real-time adjustments based on agent availability and answer rates
Preview Dialers
Review customer information before dialing for personalized, high-value conversations.
- Review customer information before dialing for personalized conversations
- Perfect for high-value accounts and complex sales processes
- Integrated CRM data display with call history
Progressive Dialers
Automatic dialing with guaranteed agent availability for every connected call.
- Automatic dialing with guaranteed agent availability for every connected call
- Ideal for mixed inbound/outbound operations
- Eliminates customer wait time while maintaining compliance
Promotional Dialers
Broadcast messaging capabilities for marketing campaigns with compliance tracking.
- Broadcast messaging capabilities for marketing campaigns
- Automated message delivery with callback options
- Compliance tracking for promotional regulations
Auto Dialers
Streamlined outbound calling with customizable workflows and automation.
- Streamlined outbound calling with customizable call flows
- Automated voicemail detection and message delivery
- Campaign-specific scripts and call dispositions
Manual Dialers
Complete agent control for sensitive or complex customer interactions.
- Complete agent control for sensitive or complex interactions
- Integrated contact management and note-taking
- Perfect for executive communications and VIP customers
Live Performance Dashboard
Monitor 50+ KPIs in real-time with customizable dashboards and automated alerts.
- Monitor 50+ KPIs in real-time including agent performance, campaign metrics, and queue statistics
- Customizable dashboards for different user roles
- Automated alerts for performance thresholds
Campaign Analytics
Track ROI and conversion rates with detailed analysis and optimization recommendations.
- Track ROI and conversion rates across all campaigns
- A/B testing capabilities for scripts and timing
- Detailed call outcome analysis and optimization recommendations
Agent Performance Management
Individual and team scorecards with gamification and coaching opportunities.
- Individual and team scorecards with gamification elements
- Real-time coaching opportunities identification
- Performance trend analysis and improvement tracking
Third-Party CRM Integration
Native connectors for 20+ popular CRMs with bi-directional data synchronization.
- Native connectors for 20+ popular CRMs including Salesforce, HubSpot, Pipedrive
- Automatic screen pop with complete customer history
- Bi-directional data synchronization for leads and call outcomes
- Custom API integration for proprietary systems
WhatsApp Business Integration
Omnichannel conversations combining voice and messaging with unified history.
- Omnichannel conversations combining voice and messaging
- Automated WhatsApp responses with agent escalation
- Conversation history synchronization across channels
- Bulk messaging capabilities for customer notifications
Built-In WebRTC Phone System
Browser-based calling with HD voice quality and advanced call features.
- No additional software or hardware required - make calls directly from web browser
- HD voice quality with automatic network optimization
- Cross-platform compatibility (Windows, Mac, Linux, mobile)
- Automatic call recording with searchable transcription
DID Management
Unlimited local and toll-free numbers with instant provisioning and advanced routing.
- Unlimited local and toll-free numbers with instant provisioning
- Geographic number selection for local presence
- Number porting from existing providers
- Advanced call routing and failover options
ACD Management
Intelligent call distribution with real-time queue management and SLA monitoring.
- Intelligent call routing based on agent skills, availability, and priority
- Real-time queue management with dynamic adjustments
- Service level agreement (SLA) monitoring and optimization
- Historical data analysis for staffing optimization
Agent Account Management
Role-based access control with hierarchical team structures and scheduling.
- Role-based access control with granular permissions
- Hierarchical team structures with reporting relationships
- Automated scheduling and shift management
- Performance-based access to advanced features
See How It Works: Key Tools & Interfaces in Action
Testimonial
Client Success Stories
How Sheerbit Works
Get up and running in minutes, not months. Our streamlined process gets you making productive calls immediately.
Quick Setup (30 Minutes)
Get started immediately with our guided setup wizard and intelligent configuration.
- Instant account activation with guided setup wizard
- Import existing contacts from CRM or spreadsheet
- Configure dialer settings based on your campaign needs
- Add team members with role-based permissions
Agent Onboarding (Same Day)
No software installation required. Your team can start immediately with browser-based access.
- Browser-based access - no software installation required
- Interactive training modules for platform familiarity
- Practice campaigns with sample data Live support during initial setup
Campaign Launch (Immediate)
Launch your first campaign with intelligent optimization and real-time monitoring.
- Choose optimal dialer type for your campaign goals
- Upload contact lists with automatic data validation
- Set calling schedules with time zone optimization
- Launch campaigns with real-time monitoring
Performance Optimization (Ongoing)
Continuous improvement with AI-driven insights and automated optimization recommendations.
- Real-time analytics with improvement recommendations
- A/B testing for scripts and timing optimization
- Automated reporting for stakeholder updates
- Continuous platform enhancements with regular updates
Simple, Transparent Pricing
Choose the plan that fits your business needs. No setup fees, no long-term contracts.
Enterprise Plan
Custom/pricing
For Large Operations
- Everything in Professional Plan
- Dedicated account manager and implementation support
- Custom integrations and API development
- Advanced security and compliance features
- 24/7 phone support with 1-hour response SLA
- Custom training and onboarding
- Multi-tenant architecture for agencies
- Custom reporting and analytics
Experience Seamless Communication with Our Custom VoIP Solution
Ready to Transform Your Customer Conversations?
Join 500+ growing businesses that chose Sheerbit for reliable, feature-rich contact center operations.
FAQ
Frequently Asked Questions
Sheerbit’s Call Center Solution is a customizable, VoIP-powered platform that streamlines business communication through features like intelligent call routing, IVR, CRM integration, call recording, analytics, and unified multi-channel support.
Unlike legacy systems, Sheerbit’s solution uses cloud-based VoIP and WebRTC technologies to reduce hardware dependency, lower costs, and enable global scalability with advanced features like AI automation and real-time monitoring.
Yes. Sheerbit offers seamless integration with leading CRMs like Salesforce, Zoho, HubSpot, and ERP systems to provide agents real-time customer context during interactions.
Absolutely. The platform is designed for flexibility—your agents can work from anywhere using a web browser, mobile app, or desktop softphone without compromising performance or security.
Yes. The system supports both inbound and outbound call center operations, with features like auto-dialers, predictive dialing, voicemail drops, and call queue management.
You’ll get access to real-time dashboards, performance reports, call summaries, sentiment analysis, agent scorecards, and customizable KPIs to help optimize operations and customer experience.
Sheerbit follows enterprise-grade security practices including end-to-end encryption, secure SIP signaling, TLS, SRTP, role-based access, and GDPR-compliant data handling.
Yes. Whether you have 5 agents or 500, the infrastructure is built to scale. You can add users, locations, or features without disrupting existing operations.
No specialized hardware is required. The solution runs on cloud infrastructure and is accessible through any internet-connected device—PC, laptop, tablet, or mobile.
Deployment time depends on the level of customization and integrations. Standard setups can go live in a few days, while full-scale, tailored implementations may take 2–4 weeks.